Chartered Institute of Bankers, Ghana

Customer-Centric Banking: Improving customer experiences and engagement.
2024-05-23 09:00 - 2024-05-24 15:00 (Africa/Accra) | CIB Ghana Auditorium/Microsoft Team, Greater Accra, Okponglo-East Legon, Trinity Avenue., 00233, Ghana
Chartered Institute of Bankers, Ghana, invites members and practitioners to its upcoming training programme on the topic: Customer-Centric Banking: Improving customer experiences and engagement.
TARGET AUDIENCE

Tellers
Customer Service Representatives
Relationship Officers/Managers
Loan Officers
Wealth Management Advisors
Branch Managers

CYBERSECURITY AND DATA PRIVACY IN BANKING - TRAINING🖥
2024-02-15 09:00 - 2024-02-16 16:00 | CIB Ghana Auditorium/Microsoft Team, Greater Accra, Okponglo-East Legon, Trinity Avenue., 00233, Ghana
In today’s digital landscape, the financial sector faces unprecedented challenges in safeguarding sensitive customer data from evolving cyber threats.
In addressing this challenge, Chartered Institute of Bankers, Ghana (CIB Ghana) has put together this interactive training programme to equip bank staff with the knowledge and skills needed to ensure secure banking experiences for customers and compliance with data protection standards and best practices.
This is important for both regulatory compliance and customer experience.
This comprehensive training programme empowers bank staff to play a vital role in protecting sensitive customer data by fostering a culture of cybersecurity awareness and implementing robust data protection practices as well as build strong customer trust and confidence in data privacy.
Training Objectives:
By the end of this training, participants will be able to:
✅ Identify the common types of cyber threats and vulnerabilities faced by banks and the financial sector.
✅ Understand the importance of data privacy and customer trust in the digital age.
✅ Explain key data protection/cybersecurity regulations and compliance requirements.
✅ Securely handle customer data according to bank policies and procedures.
✅ Recognize and report suspicious activity or potential data breaches in a timely manner.
✅ Appreciate the regulatory and compliance requirement within Data Protection Act 2012 (Act 843)
Training Outcomes:
◾ Enhanced awareness of cyber risks and the value of data privacy.
◾ Stronger security protocols and data handling practices within the bank.
◾ Increased vigilance and ability to identify and report suspicious activity.
◾ Improved customer trust and confidence in the bank’s security practices.
Target Group:
This training is designed for all bank employees, regardless of their role or current level of cybersecurity awareness. This includes:
◾ Front-line employees (tellers, customer service representatives)
◾ Digital banking and electronic teams
◾ Operations and IT personnel
◾ Back-office staff
◾ Vendors and third-party service providers

Data and Analytics Training
2023-07-26 09:00 - 2023-07-27 16:00 | CIBG Auditorium, Okponglo-East Legon, Trinity Avenue, Accra, 00233, Ghana
Data analytics is the collection, transformation, and organization of data in order to draw conclusions, make predictions, and drive informed decision making.
Become the expert in running data design & handling, data visualization and interpretation.
Learn Data Analysis or improve your skills online today.

Public Financial Management Training
2023-07-17 09:00 - 2023-07-18 14:00 | CIBG Auditorium, Okponglo-East Legon, Trinity Avenue, Accra, 00233, Ghana
Training Outcome:
After completing this course, you will be able to:

Understand the mobilisation and appropriate use of Public Fund.
Use Public Funds under the Guidance of Legal Framework.
Control expenditure within the Covered Entity.
Participants shall be equipped with the requisite knowledge, skills, and competences to ensure compliance with the PFM Act and regulations in carrying out responsibilities/transactions relating to public finances such as public procurement, expenditure control and cash management, et cetera

Who must attend?

Governing Board/Council Members
Chief Executive Officers
Director, Finance and Administration
Internal Auditors
Technical Officers
Finance and Accounts Officers
Risk Management Specialists
Procurement Officers
Audit Committee members
